800-695-2780 (2024)

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800-695-2780 (2024)

FAQs

Why is Comenity Bank contacting me? ›

Comenity Bank or Generic may contact you via call, text or email: If your account is past due. In response to account questions or concerns. With marketing and servicing emails.

How to get Comenity Bank to stop calling? ›

Send a cease and desist letter: Send a written request to Comenity Bank asking them to stop contacting you. This can be done by mail or email. Once Comenity Bank receives your letter, they are legally obligated to stop contacting you.

What is the Comenity Bank scandal? ›

The US Federal Depository Insurance Corporation has punished Comenity Bank of Wilmington in Delaware and Comenity Capital Bank of Salt Lake City in Utah for deceptive practices related to the marketing and servicing of credit card "add-on products," in breach of s5 Federal Trade Commission Act.

Is there a breach with Comenity Bank? ›

Q. Was Comenity Bank hacked? A. No, we did not experience a cyber attack of any kind.

Is there a class action lawsuit against Comenity Bank? ›

The Comenity Bank TCPA Class Action Lawsuit is Carrie Couser v. Comenity Bank, Case No. 3:12-cv-02484-MMA-BGS, in the U.S. District Court for the Southern District of California.

Is Comenity Bank a debt collector? ›

This claim will come in the form of a letter notifying you of the debt. If you owe the debt and cannot pay it, you still need to respond. This will only give Comenity Bank Debt Collection a default judgment against you.

What has happened to Comenity Bank? ›

Comenity Bank recently underwent a brand change. It's now Bread Financial, a financial services company offering payment, lending and savings products, among others. That means if you're already a Comenity cardholder, you'll eventually see Bread Financial and its new logo replace the Comenity Bank name and logo.

What credit card company uses Comenity Bank? ›

Which stores work with Comenity Bank?
  • Ikea.
  • Ann Taylor.
  • Victoria's Secret.
  • DSW.
  • BJ's.
  • Eddie Bauer.
  • Sony.
  • Forever 21.
Mar 4, 2023

Is Comenity Bank a legitimate bank? ›

FAQs about Comenity Bank cards

Yes, Comenity Bank is a legitimate financial institution that's been in business since 1989.

References

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